Multiple "Deadline approaching" emails sent & Addins degraded performance

Incident Report for Newforma Konekt

Resolved

This incident has been resolved.
Posted Mar 21, 2019 - 22:34 EDT

Update

We are continuing to monitor for any further issues.
Posted Mar 21, 2019 - 22:33 EDT

Monitoring

Starting march 12nd, a subset of customers may have received multiple "Deadline approaching" emails. The cause was identified as a server restarting while doing a specific job because of memory exhaustion.

During that time, customer may also have suffered of degraded performance when using the Autodesk or Trimble addins.

Engineers have halted that specific job and actively monitoring the server.

"Deadline approaching" may not have been received for issues due on march 15th and march 14th.

We are sorry for the inconvenience
Posted Mar 14, 2019 - 08:26 EDT
This incident affected: Backend Service.